“If Competency is the Answer…Have we Asked the Right Question(s)?”

Learning Outcomes

• Discuss a range of different perspectives on ‘competency’
• Discuss the construct of personal development as a core competency
• Explain the principles of emotional intelligence as a tool for enhancing self understanding
• Explain how emotional intelligence ‘style’ influences personal and professional behaviours and outcomes
• Discuss the principles of effective conflict management and resolution and discuss how one’s own personal conflict management style may serve as a barrier and/or a facilitator to more effective interpersonal relationships