Digital Competencies in Dispute Resolution: Digital Badge Design and Developing Shared Resources

The Initative Team

Initiative Lead
University College Cork

Primary Contact
Professor Mark Poustie

Initiative Budget


Initiative Type


As the COVID-19 pandemic forced public and private institutions to move online, we have had to re-imagine the way in which we work, learn and teach. Whilst online dispute resolution (ODR) has developed rapidly (primarily in eCommerce), alternative dispute resolution (ADR) mechanisms, such as mediation, are traditionally conducted in person. Despite this, the demand for ADR has not been affected by lockdowns but has given rise to different ways of resolving disputes (Sourdin and Zeleznikow 2020).
In addition to challenges posed by the pandemic, recent events have highlighted the heightened social and political division which exists globally, and the importance of skills such as conflict prevention, management and resolution.
In light of the demand for, and importance of ADR skills and enhanced digital competencies, and building on the work undertaken by the Experiential Learning for Dispute Resolution initiative, this initiative expands the scope and impact of the SATLE 2019 initiative through the following aims and objectives:
• Build digital capacities in ADR and promote digital learning.
• Create Open Educational Resources (OER) (ADR simulations) to support the development of experiential learning in higher education (HE).

• Conduct research on pedagogies and best-practice principles for online learning and teaching in ADR.
• Develop a digital badge in negotiation and dispute resolution.
• Establish a repository of OER ADR simulations with varying levels of complexity, and which are interdisciplinary in nature.

• Creation of a digital badge in negotiation and dispute resolution.
• More sophisticated graduate attributes.
• Shared OER which will support ADR learning and teaching across HE.